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Terms

Return Policy

We want you to be 100% satisfied with your Sole Scraper.  If you are not satisfied, you can either return your order for a refund or exchange it for another one. You can return or exchange your purchase for up to 14 days from the purchase date.  Returned or exchanged products must be in the condition you received them and in the original packaging.  Shipping costs will not be refunded. 

Shipping Policy

We ship orders within 3-5 business days. We mail Priority Mail through the USPS, UPS, and FedEx.  You will receive an email, which will provide a tracking number, so you can monitor the location of your package.

Warranty

Our product has a three-year warranty as long as it is used as instructed. The frame is not a step and using it as one will cause damage that the warranty will not cover. The brush is also covered under the warranty. You must provide your receipt at the time of a claim for the product to be covered under the Warranty.

Sole Scraper LLC Privacy Policy

This privacy policy discloses the privacy practices for solescraper.com and applies solely to information collected by this web site.  

Information Collection, Use, and Sharing   We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via our website, email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding your order, questions, or for the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fill and ship your order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. 

Your Access to and Control Over Information   You may opt out of any future contacts from us at any time by contacting us at our website info@solescraper.com

Security   We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (billing, shipping, or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. 

Orders   To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date) during the checkout process. This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you. 

Sharing   We use a packer/shipping company to prepare and ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page. If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at info@solescraper.com

Sole Scraper LLC Terms & Conditions

Sole Scraper LLC (solescraper.com) owns and operates this website. These documents governs your relationship with solescraper.com. Access to and use of this website and the products through this website are subject to the following terms, conditions, and notices (the "Terms of Services").  By using the website, you are agreeing to all the Terms of Service, as may be updated by us from time to time.  You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the products without notice. We will not be liable if for any reason the website is unavailable at any time or any period.  From time to time, we may restrict access to some parts or all of our website.

Terms of Use

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Sole Scraper LLC and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Sole Scraper LLC believes that customer conduct violates applicable law or is harmful to the interests of Sole Scraper LLC and its subsidiaries.

Copyright Notice

All content appearing on this Web site is the property of: Sole Scraper LLC Copyright © 2015 Sole Scraper LLC. All rights reserved. As a user, you are authorized only to view, copy, print, and display documents on this Web site for your own personal use, so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2015 Sole Scraper LLC. All rights reserved. You may not manipulate, publish, or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appear on this website nor may you use any such content in connection with any business or commercial enterprise. 

Trademarks

All brand and products appearing on this Web site are trademarks of Sole Scraper LLC ™.  Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Sole Scraper or any third party, except as expressly granted herein.

Privacy Policy

Our privacy policy, which explains how we will use your information, can be found under our Policies tab.  By using this website, you consent to the processing described therein and warrant that all data provided by you is accurate. 

Terms of Sale

By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Shipping times may vary according to inventory and subject to delays resulting from postal delays or other situations for which we will not be responsible.   

(a) You must be 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Sole Scraper LLC retains the right to deny any request made by you.  You agree to provide to us true and accurate information and that you are the authorized user of the card used to place your order and that there are sufficient funds to cover the cost of the products.   

(b) You agree that a contract between us will not be formed until we send you confirmation by email that the products you ordered are being processed and shipped. 

Shipping and Delivery

At this time, Sole Scraper LLC ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Sole Scraper LLC ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. 

Sales Tax

Sole Scraper LLC charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped. 

Warranties

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this website. Sole Scraper LLC makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the website or content, or the suitability, functionality, or operation of this website or its content. By using this Web site, you assume the risk that the content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Sole Scraper LLC SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT, WILL Sole Scraper LLC BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Payment Policy

You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Sole Scraper LLC reserves the right to change its payment procedures at any time without prior notice to you. 

Miscellaneous

VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Sole Scraper LLC and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.  GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Sole Scraper LLC shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.  MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Sole Scraper LLC with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Sole Scraper LLC with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Sole Scraper LLC. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect. 

Disclaimer of Liability

Sole Scraper LLC products are not to be used as a step or for any other purpose as described on this website.  If you misuse, or use other than described, you may cause damage to the unit and or to yourself or others.  Sole Scraper LLC will not be liable for any damages or liability caused by misuse of its products.

Indemnity

You agree to indemnify and hold harmless solescraper.com, its members, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this website or your breach of the Terms of Service.

Complaints

Complaints are addressed immediately.  Please let us know if you have any complaints or comments.